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   Tawa Supermarket Implements Voxware 3 To Voice-Enable DC Operations
by Voxware Inc.
Posted: Tuesday, November 17, 2009 at 11:52AM EST

HAMILTON, N.J.--(BUSINESS WIRE)--Voxware, Inc. (Nasdaq: VOXW), a leading supplier of software for voice-driven warehousing operations, announced that Tawa Supermarket, Inc., has implemented its Voxware 3 software product.

“Continuous innovation is one of Tawa’s core business principles,” said Jonson Chen, Vice President of Real Estate. “We are active in implementing new technologies when they can make a positive, practical difference in our business. A second guiding principle is our commitment to invest in human resources, and to help every employee reach his or her full potential. Voxware 3 is a great example of how we put both of those principles into practice.”

The Voxware 3 solution was configured and deployed in four weeks. Originally used with Tawa’s legacy WMS, the Voxware 3 application was ported after just four months to SAP. Working in tandem with Tawa’s IT organization, Voxware accomplished the migration to SAP in less than three weeks. Workers continued to use the same processes and voice dialogs after the cutover to SAP. Voxware 3 works in real time with SAP, ensuring that store orders are fulfilled accurately.

“We were able to start using Voxware’s voice software right away, and then move to SAP at a later scheduled date,” said Chen. “We lost no operational time, workers did not need to be retrained, and we kept building our effectiveness in using the Voxware system.”

“Voxware is pleased with our SAP integration, but we are even more pleased in the non-disruptive way Tawa was able to put it into production,” said Scott Yetter, Voxware CEO. “Most voice solutions are so heavily connected to the WMS that reprogramming is nearly always needed when moving from one system or version to the next. We designed Voxware 3 to seamlessly integrate with SAP and other WMS packages, and Tawa’s experience is living proof that our approach works.”

VoxConnect is the integration software layer within the Voxware 3 product. It shields the voice applications from becoming inflexibly linked to the WMS. This gives Voxware customers greater operational agility, since many changes to voice business processes can be made without impacting the underlying WMS system.

Source: Voxware Inc.

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