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   Walmart Creates New Executive Role Aimed At Serving Customers
by Reuters
Posted: Friday, July 6, 2018 at 4:02PM EDT

Walmart has appointed a former American Express executive to the newly created role of chief customer officer, focused on attracting shoppers and offering better customer service, at a time when competition in the retail industry has made it tough to retain shoppers.

The newly named executive, Janey Whiteside, will be responsible for both Walmart stores and its e-commerce offerings and will join the retailer on Aug. 1, according to a memo sent to employees by Walmart U.S. Chief Executive Greg Foran and e-commerce chief Marc Lore. Walmart provided a copy of the memo to Reuters.

Whiteside spent two decades at American Express, in areas including relationship management, marketing and customer engagement.

To read the rest of the story, please go to: Reuters


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