Self-Service Kiosks Boom At Supermarkets
by Maria Halkias, The Dallas Morning News
Posted: 2009-10-02 11:27:42 EST

Bryon Wiebold does self-checkout at the supermarket, self-check-in at the airport and self-banking at ATMs.

And last year, when the 43-year-old McKinney resident discovered self-service DVD rentals for $1 at Redbox kiosks, he was all over that, too.

“Anything I can automate, I do for the sake of time,” Wiebold said. “It’s not that I want people totally eliminated, but I appreciate the option if I'm in a hurry or in a bad mood.”

Do-it-yourself customer service continues to creep into everyday life via kiosks, smart-phone applications and the Internet. Consumers are using touch-screens everywhere from supermarket delis to hospital check-in stations. There are even machines that give vision exams and scan feet to produce custom insoles.

Kiosk transactions are expected to surpass $775 billion this year, up from $607 billion in 2008, according to IHL Group, which tracks the self-service industry. The total could hit $1.6 trillion by 2013.

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