Madison, WI The International Dairy-Deli-Bakery Association (IDDBA) just released six new free Job Guides covering Sensitive Ingredients. Titles are:
Understanding Sensitive Ingredients
Sensitive Ingredients Cross-Contamination
Sensitive Ingredients Gluten
Sensitive Ingredients Lactose
Sensitive Ingredients in the Bakery
Sensitive Ingredients in the Deli
Food-safety is top-of-mind these days and catering to customers with food allergies or sensitivities is part of that concern. IDDBAs Sensitive Ingredients Job Guides educate employees on what foods are considered sensitive ingredients, how to avoid cross-contamination of food products, basics of gluten and lactose sensitivity, and what products they may encounter in the bakery or deli that could contain sensitive ingredients. While employees are warned not to give medical advice, these Job Guides help them be understanding of customers sensitivities and provide better customer service.
These Job Guides, along with dozens of others on bakery, deli, and customer service topics, are focused one-page, easy-to-use educational hand-outs. Some are available in Spanish; all come in low- and high-resolution versions. The IDDBA Job Guides help employees learn about the products they sell and how to use that knowledge to increase sales and satisfy customers. All Job Guides are available as free downloads at the IDDBA website.
Source: International airy-Deli-Bakery Association