SPRINGFIELD, MA – The Board of Directors of Big Y Foods, Inc. has announced the appointment of Nicole D’Amour Schneider as Sr. Director Operations, starting January 1st. In her new role, D’Amour Schneider oversees Big Y’s 5 supermarket districts including their World Class Markets, Fresh Acres, Speciality Market, Table & Vine wine and liquor division. She reports to Richard Bossie, vice president of store operations.
D’Amour Schneider began working at Big Y in 1989 as a Service Clerk in their East Longmeadow, MA supermarket. She worked in several departments including Customer Services and Employee Services. In 1999 D’Amour Schneider was promoted to full time as Assistant Customer Service Manager and Customer Service Manager the following year. After completing the store manager training program, she was appointed as Assistant Store Manager at the Westfield, MA World Class Market. In 2002, she was promoted to Store Manager in the Enfield, CT World Class Market. In 2004, she took on the role of Customer Relationship Manager, responsible for training, reinforcing and executing Big Y’s customer service culture and engagement programs including Creative and Suggestive Selling Teams, Group Problem Solving, and Keep Thinking initiatives. In April of 2012 D’Amour Schneider was appointed as Senior Manager of Pharmacy Services. In June of 2013, she was promoted to Director of Pharmacy, responsible for the oversight and operation of all Big Y’s in-store pharmacies.
D’Amour Schneider is a 1997 graduate of Connecticut College. She spent two years teaching high school History at the Canterbury School in New Milford, CT before beginning her fulltime career at Big Y in 1999. She has also served on the Board of Trustees for the Canterbury School since 2008 and is a member of the Board’s Executive Committee. Nicole and her husband Todd reside in Connecticut with their three children.
Source: Big Y Foods, Inc.