HUDSON, Wis. – Nor-Lake, designer and manufacturer of refrigeration equipment for the foodservice industry, is pleased to announce the hire of Merilly Hessburg as Director of Customer Care.
As Director of Customer Care, Hessburg’s responsibilities will include ensuring that customers receive the highest standard of customer service before, during and after the sales process. Her duties will include managing the quotation process, order processing, sales correspondence, technical services and after sales service support.
Hessburg joins Nor-Lake with 20 years of experience in executive management. In the last three years, she held the title of Vice President of Operations, Technical Services and Customer Care, where she worked to create and drive the global standard for service and operational excellence. She previously held GM & Technical Director roles within global service, engineering and operations, where she was responsible for global customer support, process/applications development, training and technical support.
Hessburg attended Stanford University and UC Berkley, and is a member and mentor within the Society of Women Engineers (SWE). Hessburg can be reached at email@example.com and at 715-377-4415.
Nor-Lake, a member of the Standex Food Service Equipment Group and in business since 1947, is a leader in the designing and manufacturing of quality refrigeration products. Nor-Lake offers a complete line of refrigerated coolers and freezers for commercial foodservice applications. For more information on Nor-Lake's full product line or literature visit www.norlake.com.