Service Excellence Company Serves Up Insights to Help Restaurants Capitalize in Delivery Economy

Charlotte, NC.- People ages 36-51 are ordering restaurant delivery more frequently than other age groups, a new survey from Steritech, the leading provider of food safety and operational excellence assessment services in North America, has found. That statistic, and others like it, can be found in the company’s new OPPORTUNITY TO GO E-book, available today. 

To help restaurants refine their delivery experience, OPPORTUNITY TO GO includes exclusive insights from a survey of more than 1,000 diners about their delivery and carry-out experiences, including more than two dozen graphs, statistics, and quotations on frequency of use, how orders are being placed, common delivery issues, unique consumer insights, and more.  

Other findings from the E-book, available along with others in a summary infographic, include:

·         More than 7 out of 10 survey takers used restaurant delivery services in the six months prior to the survey

·         50.4% of delivery users are regular users, ordering delivery more than 4 times

·         The three most common problems experienced with delivery include: order accuracy, issues with packaging, and delivery driver issues

·         57% of those who experienced an order problem called the restaurant to get a resolution

In addition to the results from the survey, OPPORTUNITY TO GO includes Steritech’s takeaways and solution-oriented insights, leveraging the firm’s robust experience in more than 25 years providing assessments to the restaurant industry. 

To download the full E-book, visit:


About Steritech

Steritech is the leading provider of specialized brand protection services for the restaurant, food retail, foodservice, and hospitality industries. As a trusted partner to many of the world’s leading brands, Steritech conducts over 250,0000 assessments a year in the areas of food safety, service excellence, workplace safety, and guest experience to help businesses mitigate risk and drive improvement. In addition to assessment programs, Steritech offers support to quality and safety initiatives with supplementary programs, including self-assessment technology, OneLook health inspection information management, and a wide range of consulting and special business projects. Founded in 1986, Steritech is headquartered in Charlotte, North Carolina. For more information on Steritech, please visit or call 800.868.0089.

Steritech is part of Rentokil Initial plc, a leading business services company, operating globally in over 70 countries. For more information, visit