Walmart is making further organizational changes as it continues to integrate its store and digital operations and leadership, according to a memo obtained by CNBC that was sent by CEO Doug McMillon to the retailer’s employees.
“Our customers want one, seamless Walmart experience,” McMillon wrote to employees. “Earning more of our customers’ business in food and consumables is foundational to our strategy, and, at the same time, we will expand our ability to serve them with general merchandise in stores and through our broad ecommerce assortment as we continue to invest and build our ecommerce business.”
The organizational changes are a continuation of a strategy to bring together physical and digital operations, assets and leaders that the retailer has deployed for several years, largely since the acquisition of Jet.com in the fall of 2016. Two of the most recent high-profile hires have included Suresh Kumar as Walmart’s chief technology officer and Janey Whiteside, who took a newly created role of chief customer officer after a two-decade career at American Express. Kumar joined in May after stints at big tech companies Google and Amazon.
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