Madison, WI — The International Dairy·Deli·Bakery Association™ (IDDBA) has launched training.iddba.org, a free online training website. Primarily aimed at supermarket dairy, deli, bakery, and prepared foods associates, the site offers training in both English and Spanish. Training is free and available any time on any device at training.iddba.org.
The site delivers training through short videos efficiently accessed through smart phones, tablets, desktop computers, and a host of other internet-connected devices including some department scales.
Bakery titles available are: “Bread Shapes,” “Bread Types,” “Cake Servings,” “Cake Occasions,” “Specialty Cakes,” “Cake Icing,” “Cake Layers,” “Donuts,” and “Sweet Goods.” All titles are also available in Spanish. Each video is accompanied by a short assessment to test knowledge and retention. A personalized certificate of recognition is available upon successful completion along with additional training resources available from IDDBA and other organizations. Associate tracking also makes record keeping easy. A simple account must be created before a certificate or a tracking record can be generated.
“IDDBA wants to help ensure that retail bakery associates are equipped with the skills they need to speak intelligently and confidently about the products in their departments,” said Mary Kay O’Connor, vice president, education, IDDBA. “Good product knowledge engages customers. It also brings customers back. At virtually zero material cost, training.iddba.org provides a tremendous return on investment.”
At this writing, training.iddba.org offers a total of 23 modules in English and 17 in Spanish. Content areas include cakes, breads, food safety, and cheese. Additional customer service, deli sliced meats, bakery, and dairy food safety modules are under construction.
For more information, contact IDDBA’s Education Department at 608.310.5000 or education@iddba.org.
About IDDBA: IDDBA is a nonprofit membership organization serving the dairy, deli, bakery, cheese, and supermarket foodservice industries. Member companies enjoy many benefits and services including the annual seminar and expo, leading-edge research, training programs, management tools, and an annual trends report. IDDBA celebrates 50 years of service in 2014. For more information, contact IDDBA at 608.310.5000 or visit our website, www.iddba.org.
Source: International Dairy·Deli·Bakery Association™ (IDDBA)