Two yellow bananas and three green?
When Giant Eagle recently ran a two-week employee-only test of its new Curbside Express service — shoppers place an order online and then pick it up at the store — someone gave exact instructions on how ripe each of the bananas should be.
Now that the O'Hara grocer is opening up the service to any customer willing to swing by its Market District store in Robinson, effective Monday, the staff will learn if that kind of quirkiness is the norm or just a challenge dreamed up by a mischievous co-worker.
There's enough learning still to do with this venture that Giant Eagle hasn't committed to expanding the service to any more stores. Its e-commerce partner, MyWebGrocer of Winooski, Vt., is already working with numerous other grocers around the country, and the industry seems to be trying to get out ahead of major online players, such as Amazon, that have been experimenting in the grocery aisle.
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