One of the best thought exercises for anyone that loves retail, and especially grocery retailing, is to ask, “What does the grocery store of the future look like?” Pose this question and immediately minds go to what people know well — e.g. the regional grocery store down the street, the big Supercenter on the highway, or even a local bodega on a busy street corner in Manhattan or San Francisco.
The quick draw response is natural. The above constructs all serve as mental anchors upon which to build a foundation for future thought. But, what if they are all wrong? What if the grocery store of the future is none of these things?
What if the grocery store of the future isn’t a store at all?
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