Sam’s Club Successfully Deploys AI-Powered Exit Technology at 120+ Locations, Leading the Retail Industry with Customer Experience Innovation

May 2, 2024 Sam's Club

Sam’s Club’s rapid deployment of its exit technology represents the largest-scale implementation of member-facing AI-powered technology in the retail industry. The retailer’s announcement of reaching the milestone of deploying at 20 percent of its clubs in the first quarter comes as other retailers have struggled to deploy similar technology at scale, with some abandoning efforts, just starting initial pilots, or have not shared plans to enhance customer experiences through checkout and store exit technologies.