Retail & FoodService

Customer satisfaction results for five industries show improvement for dining and lodging according to a report released today by the American Customer Satisfaction Index (ACSI). The report covers satisfaction with the quality of products and services provided by airlines, hotels, full-service restaurants, fast food, and express delivery and mail services. …

The Kroger Co. continues to meet annual sustainability benchmarks, including reducing in-store energy consumption by 30 percent since 2000, the company reports in its fifth annual Sustainability Report, released today. …

The Land O’Lakes Foodservice Team recently hosted a brunch for nearly 400 of their customers at the National Restaurant Association (NRA) Annual Customer Brunch Event in Chicago, Ill. The event was held on Saturday, May 21, at the Willis Tower Metropolitan Club (formerly Sears Tower) and was hosted by Land O’Lakes Foodservice’s sales, marketing and culinary teams.

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Elaine Buxton, president and CEO of Confero, Inc., a national customer experience measurement firm, has been named a 2011 Committee Contributor of the Year by the Women’s Foodservice Forum (WFF), a leadership development organization that empowers women in the foodservice industry to achieve their highest potential. Buxton was honored for her work on the Executive Programming (Summit) committee. …

Nielsen, the leading global provider of information and analytics around what consumers watch and buy, has entered into a strategic alliance with MyWebGrocer, the leading provider of digital grocery tools and the largest grocery media network, to measure U.S. online supermarket sales. The agreement enables Nielsen to provide consumer packaged goods (CPG) companies with the industry’s first comprehensive view into consumers’ online supermarket purchases and cements Nielsen’s footprint in digital shopping analytics. …