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Earlier this week, as torrents of rain fell on Houston, Craig Boyan, CEO of the H-E-B supermarket chain, went on a video-taped tour of his company's emergency operations center in San Antonio, Texas. The company later made the video available online.
It was a revealing look inside a logistical nightmare. Boyan walked through two crowded, windowless rooms, stopping to speak with the people responsible for reopening stores, locating employees (or, as the company calls them, "partners") to staff those stores, organizing deliveries of water and ice, and figuring out how to line up fresh supplies of milk, eggs and bread despite the city's waterlogged streets.
One example: H-E-B makes most of its own bread, and its two bread-making plants are located in Corpus Christi and Houston. When the storm hit, "we had to take Corpus down, run the whole company out of Houston," Boyan explained in the video. When the storm moved on toward Houston, "we had to switch back to Corpus, now we're on generator power" at that plant. But the company's supply of fresh bread was never interrupted.
To read the rest of the story, please go to: NPR