After Sheila Adkins sends her mother flowers, she always asks for details about the arrangement.
It's not only a matter of curiosity for Adkins, a spokeswoman for the Council of Better Business Bureaus. She wants to make sure she got her money's worth.
"You don't want the person receiving low-quality flowers that are brown or dead," she said from her office in Arlington, Va.
Checking up on florists is a good idea, particularly on Mother's Day, when demand for flowers is great, said consumer expert Angie Hicks, founder of Angie's List. Mother's Day accounts for one-fourth of holiday flower purchases, according to the Society of American Florists in Alexandria, Va.
Florists ranked as the 10th most-complained-about type of business on Angie's List, the national compilation of consumer ratings issued by the company headquartered in Indianapolis.
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