ORLANDO, FL – CHEP USA, an industry leader in pallet and container pooling solutions, was named a finalist today in two categories of the sixth annual Stevie Awards for Sales & Customer Service and was also nominated for the People’s Choice Stevie Awards for Favorite Customer Service. As a finalist, CHEP will receive a Gold, Silver or Bronze Stevie Award in both the Contact Center of the Year (up to 100 seats) and Customer Service Department of the Year – Airlines, Distribution & Transportation categories.
CHEP USA’s sister company LeanLogistics is also a finalist in two categories, Business Intelligence Solution – New Version and Customer Service Department of the Year – Airlines, Distribution & Transportation as well as a nominee for the People’s Choice Stevie Awards for Favorite Customer Service.
The awards are presented by the Stevie® Awards, which organizes several of the world’s leading business awards shows including the prestigious International Business Awards.
Nicknamed the Stevies for the Greek word “crowned,” the final results will be announced during a gala banquet on Monday, February 27 at Caesars Palace in Las Vegas, Nevada. Finalists from the U.S.A. and several other nations are expected to attend.
More than 1,000 entries from organizations of all sizes and in virtually every industry were submitted to this year’s competition, an increase of almost 30% over 2011. Finalists were determined by the average scores of 93 professionals worldwide, acting as preliminary judges. Entries were considered in 27 categories for customer service professionals, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year. Previous winners of Stevie Awards include Apple, John Hancock, Hilton Hotels, Cigna, Accenture, Marriott, LLBean, Overstock.com, DHL Express and FedEx.
Bill Duff, Vice President of Customer Operations at CHEP USA, said: “We are proud to be finalists along side our sister company, LeanLogistics, in the Customer Service Department of the Year – Airlines, Distribution & Transportation category. We share the belief that our customers are everything and that we wouldn’t exist without them. Our customers include some of the world’s top brands and we are focused on delivering the world class customer experience they deserve.”
The CHEP Customer Care Center (CCC) was also recently benchmarked by SQM, an institute that internationally benchmarks contact center effectiveness with major clients such as Royal Bank, Scotiabank, Sprint, AT&T, Marriott, Staples and Safeway. The CCC was benchmarked against 450 leading North American contact centers and ranked in the top quartile for all attributes including First Call Resolution, Calls Resolved, Customer Satisfaction and World Class Calls. In the employee benchmark, SQM ranked the CCC in the top quartile in key attributes such as Employee Satisfaction, Employee Engagement and First Call Resolution Ability. These rankings place CHEP in the same category as world class contact centers.
Bill Duff added: “We knew we were creating a more focused, customer-centric culture within CHEP USA and honors from both SQM and the Stevie Awards are external validation of the customer experience we are delivering. Our customers come first.”
More than 100 members of seven specialized judging committees will determine Stevie Award placements from among the finalists during final judging, to take place January 30 – February 10, 2012.
Michael Gallagher, President and Founder of the Stevie Awards, said: “It’s gratifying and inspiring to have received so many remarkable entries for this year’s competition. I know the final judges have a tough task ahead of them to determine the Stevie Award placements.”
Details about the Stevie Awards for Sales & Customer Service and the list of Finalists in all categories are available at http://www.stevieawards.com/sales
About CHEP
CHEP is a global leader in managed, returnable and reusable packaging solutions, serving many of the world's largest companies in sectors such as consumer goods, fresh produce, beverage and automotive. CHEP’s service is environmentally sustainable and increases efficiency for customers while reducing operating risk and product damage. CHEP’s 7,500-plus employees and 300 million pallets and containers offer unbeatable coverage and exceptional value, supporting more than 500,000 customer touch-points in 49 countries. Our customer portfolio includes global companies and brands such as Procter & Gamble, Sysco, Kellogg's, Kraft, Nestlé, Ford and GM. CHEP is part of Brambles Limited. For more information, visit www.chep.com.
About LeanLogistics
LeanLogistics is a global solutions provider of transportation management system (TMS) applications and supply chain services enabled by the industry's largest transportation network. The LeanLogistics Transportation Network empowers shippers, carriers and other participating members to reduce costs, improve services and gain complete visibility.
Used by many Fortune 1000 companies and leading third-party logistics providers, LeanLogistics On-Demand TMS® delivers complete transportation planning, execution, settlement and procurement, as well as supply chain visibility and business intelligence, to improve business processes, increase efficiency and reduce costs. On-Demand TMS processes millions of shipments representing more than $5 billion in annual freight spend across the largest multi-modal transportation network in the US — more than 50,000 shippers, suppliers and trading partners interacting with thousands of carriers.
For outsourced transportation solutions, LeanLogistics offers Managed Transportation Services, GreenLanes™, Network Optimization and Carrier Procurement Services that leverage the data intelligence of the transportation network with best practices and transportation expertise to ensure clients receive maximum value.
Known for exceptional customer service as well as technology leadership, LeanLogistics is headquartered in Holland, Michigan, and is part of Brambles Limited. For additional information, visit http://www.LeanLogistics.com or call 877.828.5861.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at http://www.stevieawards.com
About SQM
SQM is a leading North American contact center industry research firm for improving organizations’ first call resolution, operating costs, employee and customer satisfaction. SQM benchmarks over 450 leading international contact centers on an annual basis. Within the benchmarks, SQM conducts over 1 million surveys with customers who have used a contact center, email, website or IVR contact channel and 25,000 contact center employees. Over 70% of their tracking clients improve their contact center performance year over year. Learn more about SQM at http://www.sqmgroup.com/about-sqm-call-center-awards
Source: CHEP USA