Over 60% of Retailers See Customer Satisfaction Spikes, With Costco, H-E-B, and Publix Leading the Way, ACSI Data Show
The outlook for the Retail Trade sector is promising, with overall customer satisfaction surging 4% to a score of 78.0 (out of 100), according to the American Customer Satisfaction Index (ACSI®) Retail and Consumer Shipping Study 2023-2024. …