Retail & FoodService

For most of us, the bulk of grocery shopping still happens in traditional supermarkets, where every aisle has a number and every fruit has a code. Robotic, predictable, processed, and packaged wastelands? Not necessarily. While others have rated supermarkets for profits, efficiency, customer service, and ethics, we're all about quality and selection. …

dunnhumby, the world’s leading customer science company, released their first Customer Centricity Index (CCI) measuring how well retailers are responding to the needs and wants of their customers – through the eyes of their customers. The dunnhumby Customer Centricity Index™ weighs customers’ perceptions of retailers against seven pillars or primary business areas most critical for achieving long-term customer centricity to help retailers understand where and how they can improve. …

By July, summer dining is in full swing and menus feature foods hot off the grill. For the season’s biggest holiday, the California Avocado Commission encourages operators to expand their traditional grill menu with Fresh California Avocados. …

Consumers’ first line of defense in healthy consumption when they eat out is cutting an item out or cutting down on an order, which is not the best news for foodservice operators, reports The NPD Group, a leading global information company. Instead of selecting a healthier menu item, consumers say they are more apt to cut out desserts, have water instead of revenue-generating beverages, or get a smaller portion when seeking a healthier meal from a restaurant, according to a soon-to-be-released NPD foodservice market research report. …

Performance Food Group, Inc. (PFG) today announced that Jim Spatola has been named Senior Vice President of Procurement and Jeff Williamson has been named Senior Vice President of Operations, effective immediately. Both positions are new and report directly to George Holm, President & CEO of PFG. …