Symphony RetailAI Wins ‘Best Use of AI in Retail’ Award

DALLAS — Symphony RetailAI, the leading global provider of Artificial Intelligence-enabled decision platforms, solutions and customer-centric insights that drive validated growth for retailers and CPG manufacturers, announced today that it was named winner of The Global Annual Achievement Awards for Artificial Intelligence (Awards.AI) for the “Best Use of AI in Retail.”

Now in its third year, Awards.AI is the first and biggest global annual achievement awards for artificial intelligence. Recognizing the hard work and dedication of those in the AI community, the awards named 35 companies and individuals across six categories. Under the category for AI Business Application Awards, this was the first year to feature the award for “Best Use of AI in Retail,” with Symphony RetailAI as the winner. The nominations are reviewed by a panel of judges consisting of senior executives involved in the AI community.

Recognized for its development of retail-specific, AI-enabled solutions over the last 12 months, Symphony RetailAI has brought to market a number of offerings that enlist the power of AI and machine learning to help high volume retailers deliver significantly improved performance:   

  • SR Promotion PlanningAI – analyzes year-over-year promotion effectiveness and applies powerful AI-based forecasting models to provide recommendations that maximize sales, margin or volume.
  • SR Personalized Marketing – new AI-enabled capabilities allow retailers to rapidly increase the scale, accuracy, timeliness and variety of offers they share with their customers, leading to significantly higher redemption rates and sales uplift.
  • SR Demand ForecastingAI – uses artificial intelligence to generate more accurate demand forecasts for fresh and ultra-fresh grocery items alongside other categories, in turn improving service levels and reducing food waste.

These solutions came quickly on the heels of the company’s launch of CINDE, a first-of-its-kind artificial intelligence-enabled digital assistant for grocery and hard goods retail that processes billions of bits of data in real time, mining trends and anomalies, to serve up answers and next best actions in seconds that would take a team of analysts hours, days or weeks.

“It’s an honor to be recognized by Awards.AI as the leader in applying AI in retail,” said Dr. Pallab Chatterjee, Chairman and CEO, Symphony RetailAI. “This award speaks to our dedication to artificial intelligence in high volume retail, and moving it from hype to reality, as we continue to innovate and release more AI-based solutions that will deliver profitable revenue growth and efficiencies across marketing, merchandising and supply chain.”

This “Best Use of AI in Retail” award adds to the growing recognition of Symphony RetailAI’s innovative capabilities. In July, the company was included in EnsembleIQ’s 2018 Retail Technology Innovation Index, where it was recognized as one of the top four companies for product innovation.

See the full listing of The Global Annual Achievement Awards for Artificial Intelligence recipients.

Symphony RetailAI’s AI-enabled solutions will be on full display at NRF, booth #3036, in January 2019. To schedule a meeting or demonstration, or for more information visit

About The Global Annual Achievement Awards for Artificial Intelligence
Awards.AI is the first and biggest global annual achievement awards for artificial intelligence. Now entering its fourth year, our focus is to support the AI community by recognizing the hard work and dedication of those working in the field. This year we have 35 awards across 6 categories, highlighting achievements in a number of industries and ranging from start-ups, established companies and individuals. We are open for initial nominations and then will have a combination of a judging panel of experts as well as public vote on shortlisted nominees. We will also partner with various events to showcase shortlisted nominees throughout the year. Overall, a very exciting Awards program which reflects the work happening across the industry. Founded in 2015, Awards.AI is part of the Informed.AI Media Group which runs a number of community websites supporting the area of Artificial Intelligence. Our manifesto is to help support those interested to learn more about the field of AI, from students, to academic researchers and everyone in-between. Other websites in our network include into.AIEvents.AI and Neurons.AI. Dr Andy Pardoe is the managing director and founder of Informed.AI, a leading expert in Artificial Intelligence and listed as a global AI influencer by IBM Watson. Learn more at Pardoe.AI

About Symphony RetailAI
Symphony RetailAI is the leading global provider of Artificial Intelligence-enabled decision platforms, solutions and customer-centric insights that drive validated growth for retailers and CPG manufacturers, from customer intelligence to personalized marketing, and merchandising and category management, to supply chain and retail operations. Symphony RetailAI is innovating rapidly to drive faster, more profitable decisions through AI, machine learning and voice technologies. We are trusted by over 1,200 organizations including 15 of the world’s 25 largest grocery retailers, thousands of retail brands, and hundreds of national and regional chains worldwide to help solve their toughest business problems, through AI-powered customer intelligence and retail solutions. Symphony RetailAI was formed in 2018, merging Symphony GOLD and Symphony EYC. Symphony RetailAI is a SymphonyAI company. More at Follow us on Twitter: @symphonyretail.

About SymphonyAI
SymphonyAI is a group of companies that provide the leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions. Founded by Dr. Romesh Wadhwani, SymphonyAI is one of the fastest growing companies in the business-to-business AI solutions sector with revenue this year of $275 million and 1,500 employees. More at